ContactUs

U.S.-based provider of innovative, solutions for world-class customer contact center brands. That is the short version of ContactUs. The job it does: building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They are a large team, 501 to 1,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

ContactUs is based in Columbus, Ohio and founded in 2011. More on contactusinc.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

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