Congistics

Congistics is a commercial construction software, has provided leading-edge logistics software to the construction industry. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Construction, Customer Service and Logistics. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Congistics is based in Wilton, Connecticut and founded in 2002. You can read more at congistics.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Congistics, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.