Confirmit

Confirmit provides software that enables organizations to conduct customer and employee feedback, and market research programs. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Big Data and Customer Service. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

Confirmit is based in New York, New York and around since 1996. Their site is confirmit.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Confirmit, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.