Confide IT

Confide IT, Inc. offers SAP implementation and IT consulting services with a focus on senior-level expertise. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Business Intelligence, Consulting and CRM, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Confide IT is based in Malvern, Pennsylvania and around since 2003. More on confideit.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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