Comstice

Comstice focuses on customer collaboration, big data analytics and software-defined networks for greater customer experience. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Analytics, Communications Infrastructure, Customer Service and Professional Networking. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Comstice is based in Claymont, Delaware and founded in 2014. You can read more at comstice.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Comstice, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.