Commonbase

Commonbase helps companies talk to their customers in any language. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service, Machine Learning, Privacy and Supply Chain Management, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Commonbase is based in New York, New York. More on commonbase.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Commonbase? Rate it.