Commercial Data Systems
Commercial Data Systems is a software company that provides accounting software for wholesale distribution...
Overview
Commercial Data Systems is a software company that provides accounting software for wholesale distribution companies. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Accounting and Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
Commercial Data Systems is based in Marietta, Georgia. Their site is cds-corp.com .
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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