Comcate

Comcate develops customer service software solutions for public agencies. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention GovTech and Virtual Workforce. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Comcate is based in Oakland, California and founded in 2000. You can read more at comcate.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Comcate, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.