Cohere

Cohere is a technology company that develops customer support and onboarding software for businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Cohere is based in New York, New York and founded in 2020. Their site is cohere.io.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Cohere, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.