Cognitor

Cognitor provides solutions for customer management, designed to enhance the customer experience from sales to service. In practice that means building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Alongside the main category they mention CRM, Knowledge Management, Mobile and Search Engine. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Cognitor is based in Chicago, Illinois and around since 1995. You can read more at cognitor.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

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