CoatChex

CoatChex is a SaaS-based application that uses proprietary ticketless technology for checking services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Customer Service and Events. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

CoatChex is based in New York, New York and around since 2012. Their site is coatchex.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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