CMA

CMA has grown to meet the changing needs of those who depend on leading edge information technology services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list CRM, so expect those to show up in the feature set. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

CMA is based in Latham, New York and around since 1984. More on cma.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with CMA, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.