CloudXtend

CloudX Technology Solutions offers cloud-based software solutions, including cloud migration, system integration, and IT consulting. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Call Center, Cloud Computing and Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

CloudXtend is based in Wesley Chapel, Florida. Their site is cloudxts.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

Nobody has reviewed CloudXtend on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.