Circle

Circle develops AI bots and a creator platform for chatbots and virtual assistants. UPDATE: CircleCo was acquired in March 2021. Put simply, it is about answering common questions automatically and routing the rest to people.

Who is it for? Mostly support teams with high volume. Related areas on their profile: Chatbot. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Circle is based in New York, New York. More on circle.co.

Things worth asking about: training sources, accuracy on your own docs, and escalation paths. Ask for a trial on your own data, not a canned demo.

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