Chorus.ai

Chorus.ai is an AI conversation intelligence cloud platform for sales team that can transform conversations into data and insights. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Analytics, Artificial Intelligence (AI), Big Data, Customer Service and Machine Learning, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Chorus.ai is based in San Francisco, California and around since 2015. Their site is chorus.ai.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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