Cherwell Software

Cherwell improves service experiences across the entire organization through integrated, adaptable technology. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Customer Service, IT Management and Project Management, so expect those to show up in the feature set. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

Cherwell Software is based in Colorado Springs, Colorado and around since 2004. You can read more at cherwell.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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