Cherrylan
Cherrylan provides document indexing, imaging solutions, and electronic document management systems
Overview
Cherrylan provides document indexing, imaging solutions, and electronic document management systems. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. They also list Customer Service, Document Management and Product Management, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
Cherrylan is based in Traverse City, Michigan. You can read more at cherrylan.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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Key features
Document Management
Product Management
Company
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