CheckMarket

CheckMarket is a help desk product. Actionable Customer Feedback & Predictive Experience Management Software. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Analytics, Business Intelligence, Customer Service, Loyalty Programs and Predictive Analytics. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

CheckMarket is based in San Antonio, Texas and around since 2013. Their site is promoter.io.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know CheckMarket well, your review carries weight here.