CFI Group
CFI Group is a global leader in Customer Experience Management (CEM) solutions
Overview
CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Analytics, Customer Service and Market Research. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.
CFI Group is based in Ann Arbor, Michigan and founded in 1988. Their site is cfigroup.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
The facts above come from public company records. The score will come from people like you. Used CFI Group? Rate it.
Key features
Customer Service
Market Research
Company
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