CasaWorks

CasaWorks is a manufacturer of consumer electronic and home automation products. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Consulting, Industrial Automation, Residential and Technical Support. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

CasaWorks is based in Placitas, New Mexico. You can read more at casaworks.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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