Capacity
Capacity provides an AI-powered platform for customer support automation and business process management
Overview
Capacity provides an AI-powered platform for customer support automation and business process management. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service, Machine Learning and Natural Language Processing. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.
Capacity is based in Saint Louis, Missouri and around since 2017. Their site is capacity.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Customer Service
Machine Learning
Natural Language Processing
Company
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