CAI

CAI is committed to being purpose-driven, prioritizing client success, employee well-being, and serving the community. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Management Consulting. They are a very large team, 5,000+ people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

CAI is based in Allentown, Pennsylvania and founded in 1984. Their site is cai.io.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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