Byrd Pro Team

Byrd Pro Team provides residential brokerage, home valuation tools, agent matching, and buyer, seller rep. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service, Financial Services, Marketplace, Online Portals and Property Management. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Byrd Pro Team is based in Montgomery, New York. You can read more at hvhousevalues.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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