Bug Labs

Bug Labs is a hardware platform enabling tinkerers and engineers to create their own digital devices. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Consumer Electronics, Hardware and Open Source. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Bug Labs is based in New York, New York. Their site is buglabs.net.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Bug Labs, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.