BSG

BSG provides client-server software and hardware, and systems integration consultancy solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Consulting, Customer Service and Hardware.

BSG is based in Northport, Alabama. You can read more at bsg-online.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know BSG well, your review carries weight here.