Broccoli
Help Desk by Broccoli
Overview
Broccoli works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.
Who is it for? Mostly support teams from two people to hundreds. They also list Agentic AI, Artificial Intelligence (AI) and Customer Service, so expect those to show up in the feature set.
Broccoli is based in San Francisco, California. Their site is broccoli.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
The facts above come from public company records. The score will come from people like you. Used Broccoli? Rate it.
Key features
Artificial Intelligence (AI)
Customer Service
Company
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