Bradford Technologies

Bradford Technologies has been dedicated to producing innovative solutions for valuation professionals. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Real Estate. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Bradford Technologies is based in San Jose, California. Their site is bradfordsoftware.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Bradford Technologies, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.