Bontact

Bontact is a communication tool that enables site visitors to communicate with the customers through live chat, callback, text, and email. The job it does: replacing internal email with channels and direct messages.

Who is it for? Mostly every team. Related areas on their profile: Messaging, SMS and Telecommunications. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Bontact is based in New York, New York. More on bontact.com.

Things worth asking about: search, retention policies, and external guest access. A short pilot with your real data tells you more than any demo.

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