Bomgar

Bomgar is a remote support solution allowing support technicians to connect with end-user systems via firewalls from PCs or mobile devices. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service. They are a very large team, 5,000+ people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Bomgar is based in Ridgeland, Mississippi. You can read more at bomgar.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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