Bluepen Software

Bluepen Software is a help desk product. Become self-managed, cloud-ready business that can take control of its own online presence & merchant data cataloging in agile manner!. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Cloud Computing, Cloud Data Services, Customer Service, Data Integration and Innovation Management, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Bluepen Software is based in Chicago, Illinois and around since 2016. More on bluepensoftware.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Bluepen Software, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.