Bloomfire

Bloomfire is a knowledge sharing platform that enables employees to quickly find the information they need to do their jobs. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service, Knowledge Management, Market Research, Sales and Training. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Bloomfire is based in Austin, Texas and founded in 2010. You can read more at bloomfire.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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