Blackbell

Blackbell is a SaaS platform that integrates all processes to sell services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention E-Commerce, Enterprise Applications, Marketplace and Service Industry. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Blackbell is based in New York, New York and around since 2011. You can read more at blackbell.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Blackbell, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.