Bitopia

Bitopia is an IT company that offers custom software development services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Bitopia is based in Chatsworth, California. More on bitopia.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Bitopia, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.