Basic IT Support

Basic IT Support offers the installation of hardware, software, and administering related computers services and solutions. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Technical Support. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Basic IT Support is based in Santa Cruz, California. Their site is basicitsupport.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Basic IT Support, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.