Baseforward

BaseForward focused on enterprise resource planning (ERP) systems such as Epicor, NetSuite, and sfera ERP. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Consulting. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Baseforward is based in Cambridge, Massachusetts. Their site is baseforward.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Baseforward, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.