BalanceTRAK
BalanceTRAK is a company that offers an applicant tracking system for companies
Overview
BalanceTRAK is a company that offers an applicant tracking system for companies. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service, Franchise and Transportation. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
BalanceTRAK is based in Columbia, Maryland. You can read more at balancetrak.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
If you have worked with BalanceTRAK, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.
Key features
Franchise
Transportation
Company
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