Bad Idea Factory

Bad Idea Factory uses technology to turn people into thinking faces with emojis. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Bad Idea Factory is based in Philadelphia, Pennsylvania. More on biffud.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Bad Idea Factory, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.