AutoOps

AutoOps offers integrated online scheduling tools for auto repair shops, enhancing and customer experience. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Automotive, Customer Service and Mobile Apps. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

AutoOps is based in Wilmington, Delaware. You can read more at autoops.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with AutoOps, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.