Autobase

Autobase, Inc. provides customer relationship management, business development, and Internet lead management software solutions for the. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Business Development, Customer Service and Lead Management. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Autobase is based in Indianapolis, Indiana. Their site is autobase.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Autobase, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.