Authority Software

Authority Software provides cloud-based contact center solutions, quality management, consulting, and project management services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Cloud Data Services, Consulting and Project Management. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Authority Software is based in Sunrise, Florida. Their site is authoritysoftware.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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