Auriel Information Systems

Auriel Information Systems is a software company that provides database solutions. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Consulting, Customer Service, Database, Management Information Systems and Training, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Auriel Information Systems is based in South Bend, Indiana. More on auriel.biz.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Auriel Information Systems, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.