Astea International

Astea International is a global provider of software solutions that offer the cornerstones of service lifecycle management. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Enterprise Resource Planning (ERP). They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Astea International is based in Horsham, Pennsylvania and founded in 1979. More on astea.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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