Asgard Software

Asgard Software is a software development company including the areas of system software, database software & communication software. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Computer Vision, Customer Service, Unified Communications, Web Design and Web Development. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Asgard Software is based in Harrisburg, North Carolina and founded in 1992. More on asgardsw.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know Asgard Software well, your review carries weight here.