Appraisal Host

Appraisal Host is an appraisal management software company. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Appraisal Host is based in Norwood, Massachusetts. More on appraisalhost.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Nobody has reviewed Appraisal Host on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.