Applied Micro
Applied Micro provides computing solutions for home and business customers
Overview
Applied Micro provides computing solutions for home and business customers. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
Applied Micro is based in Platteville, Wisconsin. You can read more at appliedmicro.biz.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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