App.io

App.io streams your mobile apps from the cloud to any device. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Android, Customer Service and Mobile. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

App.io is based in San Francisco, California and founded in 2012. You can read more at app.io.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with App.io, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.