American Soft Solutions
prolis is a professional laboratory information system for the lab professional
Overview
American Soft Solutions is a help desk product. Prolis is a professional laboratory information system for the lab professional. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service, Health Care and Medical. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
American Soft Solutions is based in New Brunswick, New Jersey and around since 2009. More on prolisphere.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used American Soft Solutions? Rate it.
Key features
Health Care
Medical
Company
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