Alliant Systems
Alliant Systems is the leading provider of business management systems
Overview
Alliant Systems is the leading provider of business management systems. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. They also list Accounting, Customer Service and Mobile, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
Alliant Systems is based in Irving, Texas and founded in 1969. More on alliantsystems.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Customer Service
Mobile
Company
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