Akooda

Akooda is a Ops Intelligence platform, providing true insights on existing SaaS tools used across the digital footprint. The job it does: handling IT tickets, assets and changes in an organized way.

The natural audience is IT departments. Alongside the main category they mention Artificial Intelligence (AI) and IT Management. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Akooda is based in Cambridge, Massachusetts. You can read more at akooda.co.

Things worth asking about: self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

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