Aimiable

AI OS for Customer Support Teams and Contact Centers. That is the short version of Aimiable. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service and Operating Systems, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Aimiable is based in Miami, Florida. Their site is aimiable.io.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Aimiable, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.